MobileIron Cloud Connector issue - SET-19722
Identified - A number of customers are experiencing MobileIron Cloud Connector issues after upgrading from R67 to R68. We are recommending customers to restart their MobileIron Cloud Connectors if they are facing this issue. The following knowledge base article has been made available: https://help.mobileiron.com/s/article-detail-page?Id=kA12T000000kANJSA2
Apr 27, 06:41 UTC
Uptime over the past 90 days. View historical uptime.
MobileIron Access Operational
90 days ago
100.0 % uptime
Today
https://access-na1.mobileiron.com ? Operational
90 days ago
100.0 % uptime
Today
https://access-eu1.mobileiron.com ? Operational
90 days ago
100.0 % uptime
Today
https://access-sandbox.mobileiron.com ? Operational
90 days ago
100.0 % uptime
Today
AppConnect Wrapping Portal ? Operational
90 days ago
100.0 % uptime
Today
App Sanity ? Operational
90 days ago
100.0 % uptime
Today
BYOD Portal ? Operational
90 days ago
100.0 % uptime
Today
Cloud Notification Service Operational
90 days ago
100.0 % uptime
Today
CNS 1 ? Operational
90 days ago
100.0 % uptime
Today
CNS 2 ? Operational
90 days ago
100.0 % uptime
Today
Connected Cloud Operational
90 days ago
100.0 % uptime
Today
https://au.mobileiron.net/ ? Operational
90 days ago
100.0 % uptime
Today
https://de.mobileiron.net/ ? Operational
90 days ago
100.0 % uptime
Today
https://m.mobileiron.net/ ? Operational
90 days ago
100.0 % uptime
Today
Dedicated Core Operational
90 days ago
100.0 % uptime
Today
Dedicated Core (EMEA) ? Operational
90 days ago
100.0 % uptime
Today
Dedicated Core (USA) ? Operational
90 days ago
100.0 % uptime
Today
Gateway Services Operational
90 days ago
100.0 % uptime
Today
MobileIron Cloud Operational
90 days ago
100.0 % uptime
Today
https://na1.mobileiron.com ? Operational
90 days ago
100.0 % uptime
Today
https://na2.mobileiron.com ? Operational
90 days ago
100.0 % uptime
Today
https://na3.mobileiron.com ? Operational
90 days ago
100.0 % uptime
Today
https://eu1.mobileiron.com ? Operational
90 days ago
100.0 % uptime
Today
https://ap1.mobileiron.com ? Operational
90 days ago
100.0 % uptime
Today
https://ap2.mobileiron.com ? Operational
90 days ago
100.0 % uptime
Today
https://sandbox.mobileiron.com ? Operational
90 days ago
100.0 % uptime
Today
https://login.mobileiron.com ? Operational
90 days ago
100.0 % uptime
Today
Apple Certificate Signing Request (CSR) file generations ? Operational
90 days ago
100.0 % uptime
Today
Core to Cloud Migration Services Operational
90 days ago
100.0 % uptime
Today
https://ap1migration.mobileiron.com ? Operational
90 days ago
100.0 % uptime
Today
https://ap2migration.mobileiron.com ? Operational
90 days ago
100.0 % uptime
Today
https://eu1migration.mobileiron.com ? Operational
90 days ago
100.0 % uptime
Today
https://na2migration.mobileiron.com ? Operational
90 days ago
100.0 % uptime
Today
https://sbmigration.mobileiron.com ? Operational
90 days ago
100.0 % uptime
Today
MobileIron Threat Defense Management zConsole Operational
90 days ago
100.0 % uptime
Today
APAC - https://apac-console.zimperium.com Operational
90 days ago
100.0 % uptime
Today
APJ - https://apj-console.zimperium.com ? Operational
90 days ago
100.0 % uptime
Today
CORP/PUBLIC - https://zconsole.zimperium.com ? Operational
90 days ago
100.0 % uptime
Today
CORP2/PUBLIC2 - https://corp2-console.zimperium.com ? Operational
90 days ago
100.0 % uptime
Today
DEMO - https://mtddemo-console.zimperium.com ? Operational
90 days ago
100.0 % uptime
Today
EMEA - https://emea-console.zimperium.com Operational
90 days ago
100.0 % uptime
Today
INDIA - https://india-console.zimperium.com ? Operational
90 days ago
100.0 % uptime
Today
Software Downloads Operational
90 days ago
100.0 % uptime
Today
https://support.mobileiron.com ? Operational
90 days ago
100.0 % uptime
Today
Support & Community Operational
https://community.mobileiron.com ? Operational
https://help.mobileiron.com ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage
had a partial outage

No incidents or maintenance related to this downtime.

Scheduled Maintenance
MobileIron Connected Cloud Infrastructure Maintenance on https://de.mobileiron.net/ - SRE-154026 Aug 7, 09:00 - Aug 9, 09:00 UTC
Update - We will be undergoing scheduled maintenance during this time.
Jul 31, 19:54 UTC
Scheduled - MobileIron will be performing network infrastructure maintenance for Connected Cloud instances on https://de.mobileiron.net/

Impact
During the maintenance window, there may be periods where the following services are impacted. There may be periods of service delay, degradation, or interruption.

New devices registration
Admin Portal
Scheduled reports and compliance actions
Registered device check-in (devices will continue to operate normally)

Maintenance Window
Start Date and Time: Friday, August 7 9:00 AM PDT | Friday, August 7 16:00 UTC
End Date and Time: Sunday, August 9 9:00 AM PDT | Sunday, August 9 16:00 UTC
Jul 31, 16:55 UTC
Past Incidents
Aug 3, 2020
MobileIron Cloud Upgrade Maintenance for https://na1.mobileiron.com - SRE-153909
Completed - The scheduled maintenance has been completed.
Aug 3, 12:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 3, 02:00 UTC
Scheduled - MobileIron will be performing an upgrade maintenance on https://na1.mobileiron.com.

Impact
During the maintenance window, there may be periods where the following services are impacted. There may be periods of service delay, degradation, or interruption.

New devices registration
Cloud Admin Portal
Cloud Self Service Portal
Scheduled reports and compliance actions
Registered device check-in (devices will continue to operate normally)
App catalog on the existing devices

Maintenance Window
Start Date and Time: Sunday, August 2 7:00 PM PDT | Monday, August 3 2:00 UTC
End Date and Time: Monday, August 3 5:00 AM PDT | Monday, August 3 12:00 UTC
Jul 23, 18:10 UTC
Aug 2, 2020
MobileIron Connected Cloud Infrastructure Maintenance on https://m.mobileiron.net/ - SRE-154258
Completed - The scheduled maintenance has been completed.
Aug 2, 16:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 2, 04:00 UTC
Scheduled - MobileIron will be performing network infrastructure maintenance for Connected Cloud instances on https://m.mobileiron.net/

Impact
During the maintenance window, there may be periods where the following services are impacted. There may be periods of service delay, degradation, or interruption.

New devices registration
Admin Portal
Scheduled reports and compliance actions
Registered device check-in (devices will continue to operate normally)

Maintenance Window
Start Date and Time: Saturday, August 1 9:00 PM PDT | Sunday, August 2 4:00 UTC
End Date and Time: Sunday, August 2 9:00 AM PDT | Sunday, August 2 16:00 UTC
Jul 24, 18:06 UTC
Aug 1, 2020
MobileIron Connected Cloud Infrastructure Maintenance on https://m.mobileiron.net/ - SRE-154258
Completed - The scheduled maintenance has been completed.
Aug 1, 16:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 1, 04:00 UTC
Scheduled - MobileIron will be performing network infrastructure maintenance for Connected Cloud instances on https://m.mobileiron.net/

Impact
During the maintenance window, there may be periods where the following services are impacted. There may be periods of service delay, degradation, or interruption.

New devices registration
Admin Portal
Scheduled reports and compliance actions
Registered device check-in (devices will continue to operate normally)

Maintenance Window
Start Date and Time: Friday, July 31 9:00 PM PDT | Saturday, August 1 4:00 UTC
End Date and Time: Saturday, August 1 9:00 AM PDT | Saturday, August 1 16:00 UTC
Jul 24, 18:06 UTC
Jul 31, 2020
MobileIron Cloud Upgrade Maintenance for https://ap1.mobileiron.com - SRE-153910
Completed - The scheduled maintenance has been completed.
Jul 31, 23:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 31, 13:00 UTC
Scheduled - MobileIron will be performing an upgrade maintenance on https://ap1.mobileiron.com.

Impact
During the maintenance window, there may be periods where the following services are impacted. There may be periods of service delay, degradation, or interruption.

New devices registration
Cloud Admin Portal
Cloud Self Service Portal
Scheduled reports and compliance actions
Registered device check-in (devices will continue to operate normally)
App catalog on the existing devices

Maintenance Window
Start Date and Time: Friday, July 31 6:00 AM PDT | Friday, July 31 13:00 UTC
End Date and Time: Friday, July 31 4:00 PM PDT | Friday, July 31 23:00 UTC
Jul 24, 16:58 UTC
AppSanity Infrastructure Maintenance - SRE-154354
Completed - The scheduled maintenance has been completed.
Jul 31, 22:01 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 31, 18:00 UTC
Scheduled - MobileIron will be performing network infrastructure maintenance for AppSanity (https://appsanity.mobileiron.com/)

Impact:
During the maintenance window, the App Sanity service will not be available.
Jul 30, 20:35 UTC
Jul 30, 2020

No incidents reported.

Jul 29, 2020
MobileIron Threat Defense Management zConsole upgrade maintenance on https://india-console.zimperium.com
Completed - The scheduled maintenance has been completed.
Jul 29, 17:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 29, 13:30 UTC
Scheduled - The https://india-console.zimperium.com environment on the MobileIron Threat Defense Management zConsole will be undergoing an upgrade maintenance.

Impact
zConsole will be unavailable during the maintenance, however end user devices will not be impacted.

Maintenance Window
Start Date and Time: Wednesday, July 29 6:30 AM PDT | Wednesday, July 29 13:30 UTC
End Date and Time: Wednesday, July 29 10:30 AM PDT | Wednesday, July 29 17:30 UTC
Jul 23, 22:11 UTC
MobileIron Threat Defense Management zConsole upgrade maintenance on https://apac-console.zimperium.com
Completed - The scheduled maintenance has been completed.
Jul 29, 14:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 29, 10:31 UTC
Scheduled - The https://apac-console.zimperium.com environment on the MobileIron Threat Defense Management zConsole will be undergoing an upgrade maintenance.

Impact
zConsole will be unavailable during the maintenance, however end user devices will not be impacted.

Maintenance Window
Start Date and Time: Wednesday, July 29 3:30 AM PDT | Wednesday, July 29 10:30 UTC
End Date and Time: Wednesday, July 29 7:30 AM PDT | Wednesday, July 29 14:30 UTC
Jul 28, 17:01 UTC
MobileIron Threat Defense Management zConsole upgrade maintenance on https://apj-console.zimperium.com
Completed - The scheduled maintenance has been completed.
Jul 29, 12:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 29, 08:30 UTC
Scheduled - The https://apj-console.zimperium.com environment on the MobileIron Threat Defense Management zConsole will be undergoing an upgrade maintenance.

Impact
zConsole will be unavailable during the maintenance, however end user devices will not be impacted.

Maintenance Window
Start Date and Time: Wednesday, July 29 1:30 AM PDT | Wednesday, July 29 8:30 UTC
End Date and Time: Wednesday, July 29 5:30 AM PDT | Wednesday, July 29 12:30 UTC
Jul 23, 22:10 UTC
MobileIron Cloud Upgrade Maintenance for https://na3.mobileiron.com - SRE-153908
Completed - The scheduled maintenance has been completed.
Jul 29, 11:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 29, 01:01 UTC
Scheduled - MobileIron will be performing an upgrade maintenance on https://na3.mobileiron.com.

Impact
During the maintenance window, there may be periods where the following services are impacted. There may be periods of service delay, degradation, or interruption.

New devices registration
Cloud Admin Portal
Cloud Self Service Portal
Scheduled reports and compliance actions
Registered device check-in (devices will continue to operate normally)
App catalog on the existing devices

Maintenance Window
Start Date and Time: Tuesday, July 28 6:00 PM PDT | Wednesday, July 29 1:00 UTC
End Date and Time: Wednesday, July 29 4:00 AM PDT | Wednesday, July 29 11:00 UTC
Jul 16, 17:47 UTC
MobileIron Emergency Network Maintenance on Dedicated Core (USA) and https://m.mobileiron.net/* - SRE-154327
Completed - The scheduled maintenance has been completed.
Jul 29, 08:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 29, 05:01 UTC
Scheduled - MobileIron will be performing network infrastructure maintenance for Select Dedicated Core (USA) and https://m.mobileiron.net/*

Impact:

During the maintenance window, there may be periods where the following services are impacted. There may be periods of service delay, degradation, or interruption.

New devices registration
Admin Portal
Scheduled reports and compliance actions
Registered device check-in (devices will continue to operate normally)

No customer action is required.
Jul 29, 04:53 UTC
Jul 28, 2020
MobileIron Threat Defense Management zConsole upgrade maintenance on https://apac-console.zimperium.com
Completed - The scheduled maintenance has been completed.
Jul 28, 14:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 28, 10:30 UTC
Scheduled - The https://apac-console.zimperium.com environment on the MobileIron Threat Defense Management zConsole will be undergoing an upgrade maintenance.

Impact
zConsole will be unavailable during the maintenance, however end user devices will not be impacted.

Maintenance Window
Start Date and Time: Tuesday, July 28 3:30 AM PDT | Tuesday, July 28 10:30 UTC
End Date and Time: Tuesday, July 28 7:30 AM PDT | Tuesday, July 28 14:30 UTC
Jul 8, 18:05 UTC
Jul 27, 2020

No incidents reported.

Jul 26, 2020
MobileIron Cloud Upgrade Maintenance for https://na2.mobileiron.com - SRE-153911
Completed - The scheduled maintenance has been completed.
Jul 26, 14:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 26, 04:01 UTC
Scheduled - MobileIron will be performing an upgrade maintenance on https://na2.mobileiron.com.

Impact
During the maintenance window, there may be periods where the following services are impacted. There may be periods of service delay, degradation, or interruption.

New devices registration
Cloud Admin Portal
Cloud Self Service Portal
Scheduled reports and compliance actions
Registered device check-in (devices will continue to operate normally)
App catalog on the existing devices

Maintenance Window
Start Date and Time: Saturday, July 25 9:00 PM PDT | Sunday, July 26 4:00 UTC
End Date and Time: Sunday, July 26 7:00 AM PDT | Sunday, July 26 14:00 UTC
Jul 17, 20:50 UTC
Jul 25, 2020
Connected Cloud Upgrade Maintenance - https://de.mobileiron.net/ - SRE-154118
Completed - The scheduled maintenance has been completed.
Jul 25, 04:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 24, 20:00 UTC
Scheduled - MobileIron will be performing an upgrade maintenance on Connected Cloud instances on https://de.mobileiron.net/.

Impact
Customers may experience service disruptions during the entire maintenance window.

If any LDAP sync issues occur, restart the connectors by going to Services -> Connectors -> Select Connector -> More Actions -> Restart Connector. MobileIron will be releasing the upgraded version of the connector at a later point in time, which will be highlighted in a separate notification.

Maintenance Window
Start Date and Time: Friday, July 24 1:00 PM PDT | Friday, July 24 20:00 UTC
End Date and Time: Friday, July 24 9:00 PM PDT | Saturday, July 25 4:00 UTC
Jul 16, 20:41 UTC
MobileIron Emergency Network Maintenance on Dedicated Core (USA), https://m.mobileiron.net/*, Gateway Services - SRE-154192
Completed - The scheduled maintenance has been completed.
Jul 25, 01:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 24, 23:00 UTC
Scheduled - MobileIron will be performing network infrastructure maintenance for Select Dedicated Core (USA), https://m.mobileiron.net/* and Gateway Services

Impact:

During the maintenance window, there may be periods where the following services are impacted. There may be periods of service delay, degradation, or interruption.

New devices registration
Admin Portal
Scheduled reports and compliance actions
Registered device check-in (devices will continue to operate normally)

No customer action is required.
Jul 23, 20:46 UTC
Jul 24, 2020
MobileIron Cloud Upgrade Maintenance for https://eu1.mobileiron.com - SRE-153907
Completed - The scheduled maintenance has been completed.
Jul 24, 05:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 23, 21:00 UTC
Scheduled - MobileIron will be performing an upgrade maintenance on https://eu1.mobileiron.com.

Impact
During the maintenance window, there may be periods where the following services are impacted. There may be periods of service delay, degradation, or interruption.

New devices registration
Cloud Admin Portal
Cloud Self Service Portal
Scheduled reports and compliance actions
Registered device check-in (devices will continue to operate normally)
App catalog on the existing devices

Maintenance Window
Start Date and Time: Thursday, July 23 2:00 PM PDT | Thursday, July 23 21:00 UTC
End Date and Time: Thursday, July 23 10:00 PM PDT | Friday, July 24 5:00 UTC
Jul 20, 16:20 UTC
Connected Cloud Upgrade Maintenance - https://de.mobileiron.net/ - SRE-154118
Completed - The scheduled maintenance has been completed.
Jul 24, 04:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 23, 20:01 UTC
Scheduled - MobileIron will be performing an upgrade maintenance on Connected Cloud instances on https://de.mobileiron.net/.

Impact
Customers may experience service disruptions during the entire maintenance window.

If any LDAP sync issues occur, restart the connectors by going to Services -> Connectors -> Select Connector -> More Actions -> Restart Connector. MobileIron will be releasing the upgraded version of the connector at a later point in time, which will be highlighted in a separate notification.

Maintenance Window
Start Date and Time: Thursday, July 23 1:00 PM PDT | Thursday, July 23 20:00 UTC
End Date and Time: Thursday, July 23 9:00 PM PDT | Friday, July 24 4:00 UTC
Jul 16, 20:41 UTC
Jul 23, 2020
Jul 22, 2020
MobileIron Connected Cloud Emergency Network Infrastructure Maintenance on https://m.mobileiron.net/* -SRE-154058
Completed - The scheduled maintenance has been completed.
Jul 22, 11:50 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 22, 06:21 UTC
Scheduled - MobileIron will be performing network infrastructure maintenance for Select Connected Cloud instances on https://m.mobileiron.net/*

Impact:

During the maintenance window, there may be periods where the following services are impacted. There may be periods of service delay, degradation, or interruption.

New devices registration
Admin Portal
Scheduled reports and compliance actions
Registered device check-in (devices will continue to operate normally)

No customer action is required.
Jul 22, 06:20 UTC
Jul 21, 2020
MobileIron Cloud Upgrade Maintenance for https://ap2.mobileiron.com - SRE-153906
Completed - The scheduled maintenance has been completed.
Jul 21, 22:00 UTC
Update - Maintenance has been extended.
New End Date and Time: Tuesday, July 21 3:00 PM PDT | Tuesday, July 21 22:00 UTC
Jul 21, 20:33 UTC
Update - Scheduled maintenance is still in progress. We will provide updates as necessary.
Jul 21, 19:10 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 21, 12:00 UTC
Scheduled - MobileIron will be performing an upgrade maintenance on https://ap2.mobileiron.com.

Impact
During the maintenance window, there may be periods where the following services are impacted. There may be periods of service delay, degradation, or interruption.

New devices registration
Cloud Admin Portal
Cloud Self Service Portal
Scheduled reports and compliance actions
Registered device check-in (devices will continue to operate normally)
App catalog on the existing devices

Maintenance Window
Start Date and Time: Tuesday, July 21 5:00 AM PDT | Tuesday, July 21 12:00 UTC
End Date and Time: Tuesday, July 21 3:00 PM PDT | Tuesday, July 21 22:00 UTC
Jul 14, 19:52 UTC
Jul 20, 2020

No incidents reported.

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