SERVICE DEGRADATION - Dedicated Core (USA) and Connected Cloud https://m.mobileiron.net/* (USA) - SRE-156456
Update - Repairs are continuing and based on feedback from our vendor the ETA for restoration is approximately 4 hours. More details will be provided as they become available.
Dec 3, 23:19 UTC
Update - The repair is still in progress. We do not have an updated ETA. We will provide an update as we have more details.
Dec 3, 21:00 UTC
Update - Repairs are continuing and based on feedback from our vendor the ETA for restoration is approximately 2 hours. More details will be provided as they become available.
Dec 3, 18:49 UTC
Update - Repairs are continuing and based on feedback from our vendor the ETA for restoration is approximately 3 hours. More details will be provided as they become available.
Dec 3, 18:17 UTC
Update - Our vendor has repaired a portion of the impacted network and continues work to fully restore the service. More details will be provided as they become available.
Dec 3, 16:23 UTC
Update - Construction crews are actively repairing the impacted network segment. More details will be provided as they become available.
Dec 3, 15:30 UTC
Update - Our carrier is actively working on a fix. We still do not have an ETA. More details will be provided as they come available.
Dec 3, 01:28 UTC
Identified - Our carrier has identified the issue and is actively working on a fix. We still do not have an ETA. More details will be provided as they come available.
Dec 2, 22:41 UTC
Update - We are experiencing a higher level networking issue. We are working with our carrier to resolve the issue. Unfortunately, we cannot provide an ETA at this time. We will update as we know more.
Dec 2, 20:36 UTC
Update - We are continuing to investigate this issue.
Dec 2, 19:42 UTC
Investigating - A number of Customers are experiencing an inability to connect to the MobileIron Connected Cloud Administrative console. Currently https://m.mobileiron.net and select Dedicated Cores are affected. Site Reliability Engineering is aware of the issue and are working towards resolution.
Dec 2, 19:33 UTC
Uptime over the past 90 days. View historical uptime.
MobileIron Access Operational
90 days ago
100.0 % uptime
Today
https://access-na1.mobileiron.com ? Operational
90 days ago
100.0 % uptime
Today
https://access-eu1.mobileiron.com ? Operational
90 days ago
100.0 % uptime
Today
https://access-sandbox.mobileiron.com ? Operational
90 days ago
100.0 % uptime
Today
AppConnect Wrapping Portal ? Major Outage
90 days ago
98.71 % uptime
Today
App Sanity ? Operational
90 days ago
100.0 % uptime
Today
BYOD Portal ? Operational
90 days ago
100.0 % uptime
Today
Cloud Notification Service Operational
90 days ago
100.0 % uptime
Today
CNS 1 ? Operational
90 days ago
100.0 % uptime
Today
CNS 2 ? Operational
90 days ago
100.0 % uptime
Today
Connected Cloud Major Outage
90 days ago
99.57 % uptime
Today
https://au.mobileiron.net/ ? Operational
90 days ago
100.0 % uptime
Today
https://de.mobileiron.net/ ? Operational
90 days ago
100.0 % uptime
Today
https://m.mobileiron.net/ ? Major Outage
90 days ago
98.71 % uptime
Today
Dedicated Core Major Outage
90 days ago
99.35 % uptime
Today
Dedicated Core (EMEA) ? Operational
90 days ago
100.0 % uptime
Today
Dedicated Core (USA) ? Major Outage
90 days ago
98.71 % uptime
Today
Gateway Services Major Outage
90 days ago
98.72 % uptime
Today
MobileIron Cloud Operational
90 days ago
99.99 % uptime
Today
https://na1.mobileiron.com ? Operational
90 days ago
100.0 % uptime
Today
https://na2.mobileiron.com ? Operational
90 days ago
100.0 % uptime
Today
https://na3.mobileiron.com ? Operational
90 days ago
99.99 % uptime
Today
https://eu1.mobileiron.com ? Operational
90 days ago
100.0 % uptime
Today
https://ap1.mobileiron.com ? Operational
90 days ago
100.0 % uptime
Today
https://ap2.mobileiron.com ? Operational
90 days ago
100.0 % uptime
Today
https://sandbox.mobileiron.com ? Operational
90 days ago
100.0 % uptime
Today
https://login.mobileiron.com ? Operational
90 days ago
100.0 % uptime
Today
Apple Certificate Signing Request (CSR) file generations ? Operational
90 days ago
100.0 % uptime
Today
Core to Cloud Migration Services Operational
90 days ago
100.0 % uptime
Today
https://ap1migration.mobileiron.com ? Operational
90 days ago
100.0 % uptime
Today
https://ap2migration.mobileiron.com ? Operational
90 days ago
100.0 % uptime
Today
https://eu1migration.mobileiron.com ? Operational
90 days ago
100.0 % uptime
Today
https://na2migration.mobileiron.com ? Operational
90 days ago
100.0 % uptime
Today
https://sbmigration.mobileiron.com ? Operational
90 days ago
100.0 % uptime
Today
https://na3migration.mobileiron.com ? Operational
90 days ago
100.0 % uptime
Today
MobileIron Threat Defense Management zConsole Operational
90 days ago
100.0 % uptime
Today
APAC - https://apac-console.zimperium.com Operational
90 days ago
100.0 % uptime
Today
APJ - https://apj-console.zimperium.com ? Operational
90 days ago
100.0 % uptime
Today
CORP/PUBLIC - https://zconsole.zimperium.com ? Operational
90 days ago
100.0 % uptime
Today
CORP2/PUBLIC2 - https://corp2-console.zimperium.com ? Operational
90 days ago
100.0 % uptime
Today
DEMO - https://mtddemo-console.zimperium.com ? Operational
90 days ago
100.0 % uptime
Today
EMEA - https://emea-console.zimperium.com Operational
90 days ago
100.0 % uptime
Today
EMEA2 - https://emea2-console.zimperium.com/ Operational
90 days ago
100.0 % uptime
Today
INDIA - https://india-console.zimperium.com ? Operational
90 days ago
100.0 % uptime
Today
Software Downloads Operational
90 days ago
100.0 % uptime
Today
https://support.mobileiron.com ? Operational
90 days ago
100.0 % uptime
Today
Support & Community Operational
https://community.mobileiron.com ? Operational
https://help.mobileiron.com ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance
MobileIron Cloud Maintenance for https://eu1.mobileiron.com - SRE-156317 Dec 4, 03:30-07:30 UTC
Update - The maintenance for https://eu1.mobileiron.com has rescheduled to the date and time below:

Start Date and Time: Thursday, December 3 7:30 PM PST | Friday, December 4 3:30 UTC
End Date and Time: Thursday, December 3 11:30 PM PST | Friday, December 4 7:30 UTC
Dec 1, 01:29 UTC
Scheduled - MobileIron will be performing a maintenance on https://eu1.mobileiron.com.

Impact
During the maintenance window, there may be periods where the following services are impacted. There may be periods of service delay, degradation, or interruption.

New devices registration
Cloud Admin Portal
Cloud Self Service Portal
Scheduled reports and compliance actions
Registered device check-in (devices will continue to operate normally)

Maintenance Window
Start Date and Time: Thursday, December 3 9:00 AM PST | Thursday, December 3 17:00 UTC
End Date and Time: Thursday, December 3 1:00 PM PST | Thursday, December 3 21:00 UTC
Nov 30, 23:35 UTC
MobileIron Cloud Upgrade Maintenance for https://na1.mobileiron.com - SRE-155968 Dec 6, 03:00-13:00 UTC
MobileIron will be performing an upgrade maintenance on https://na1.mobileiron.com.

Impact
During the maintenance window, there may be periods where the following services are impacted. There may be periods of service delay, degradation, or interruption.

New devices registration
Cloud Admin Portal
Cloud Self Service Portal
Scheduled reports and compliance actions
Registered device check-in (devices will continue to operate normally)

Maintenance Window
Start Date and Time: Saturday, December 5 7:00 PM PST | Sunday, December 6 3:00 UTC
End Date and Time: Sunday, December 6 5:00 AM PST | Sunday, December 6 13:00 UTC

See the knowledge base article on the MobileIron Support Community for more information.
Posted on Nov 25, 20:03 UTC
Past Incidents
Dec 3, 2020
MobileIron Core to Cloud Migration Services Maintenance for https://ap1.mobileiron.com - SRE-156391
Completed - The scheduled maintenance has been completed.
Dec 3, 13:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 3, 11:30 UTC
Scheduled - MobileIron will be performing a maintenance on https://ap1.mobileiron.com at the date and time below.

Impact
During the maintenance window, the Core to Cloud Migration service admin portal and new device migrations will experience a downtime.

Maintenance Window
Start Date and Time: Thursday, December 3 3:30 AM PDT | Thursday, December 3 11:30 UTC
End Date and Time: Thursday, December 3 5:30 AM PDT | Thursday, December 3 13:30 UTC
Dec 1, 17:16 UTC
MobileIron Core to Cloud Migration Services Maintenance for https://ap2.mobileiron.com - SRE-156390
Completed - The scheduled maintenance has been completed.
Dec 3, 10:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 3, 09:00 UTC
Scheduled - MobileIron will be performing a maintenance on https://ap2.mobileiron.com at the date and time below.

Impact
During the maintenance window, the Core to Cloud Migration service admin portal and new device migrations will experience a downtime.

Maintenance Window
Start Date and Time: Thursday, December 3 1:00 AM PDT | Thursday, December 3 9:00 UTC
End Date and Time: Thursday, December 3 3:00 AM PDT | Thursday, December 3 11:00 UTC
Dec 2, 21:21 UTC
MobileIron Cloud Maintenance for https://na3.mobileiron.com - SRE-155202
Completed - The scheduled maintenance has been completed.
Dec 3, 06:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 3, 02:01 UTC
Scheduled - MobileIron will be performing a maintenance on https://na3.mobileiron.com.

Impact
During the maintenance window, there may be periods where the following services are impacted. There may be periods of service delay, degradation, or interruption.

New devices registration
Cloud Admin Portal
Cloud Self Service Portal
Scheduled reports and compliance actions
Registered device check-in (devices will continue to operate normally)

Maintenance Window
Start Date and Time: Wednesday, December 2 6:00 PM PST | Thursday, December 3 2:00 UTC
End Date and Time: Wednesday, December 2 10:00 PM PST | Thursday, December 3 6:00 UTC
Nov 30, 23:43 UTC
Dec 2, 2020
MobileIron Cloud Service Degradation - https://na2.mobileiron.com/ - SRE-156457
Resolved - This incident has been resolved.
Dec 2, 22:36 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Dec 2, 21:29 UTC
Investigating - A number of MobileIron Cloud customers on the http://na2.mobileiron.com environment are experiencing a degradation to the service. Customers may experience premature admin console logouts.

MobileIron Site Reliability Engineering is investigating the issue and will provide an update or notice of resolution once we have collected additional information.
Dec 2, 21:13 UTC
MobileIron Cloud Maintenance for https://ap2.mobileiron.com - SRE-154322
Completed - The scheduled maintenance has been completed.
Dec 2, 17:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 2, 13:00 UTC
Scheduled - MobileIron will be performing a maintenance on https://ap2.mobileiron.com.

Impact
During the maintenance window, there may be periods where the following services are impacted. There may be periods of service delay, degradation, or interruption.

New devices registration
Cloud Admin Portal
Cloud Self Service Portal
Scheduled reports and compliance actions
Registered device check-in (devices will continue to operate normally)

Maintenance Window
Start Date and Time: Wednesday, December 2 5:00 AM PST | Wednesday, December 2 13:00 UTC
End Date and Time: Wednesday, December 2 9:00 AM PST | Wednesday, December 2 17:00 UTC
Nov 30, 23:37 UTC
MobileIron Core to Cloud Migration Services Maintenance for https://sbmigration.mobileiron.com - SRE-156389
Completed - The scheduled maintenance has been completed.
Dec 2, 11:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 2, 09:00 UTC
Scheduled - MobileIron will be performing a maintenance on https://sbmigration.mobileiron.com at the date and time below.

Impact
During the maintenance window, the Core to Cloud Migration service admin portal and new device migrations will experience a downtime.

Maintenance Window
Start Date and Time: Wednesday, December 2 1:00 AM PDT | Wednesday, December 2 9:00 UTC
End Date and Time: Wednesday, December 2 3:00 AM PDT | Wednesday, December 2 11:00 UTC
Dec 1, 17:15 UTC
MobileIron Cloud Emergency Database Maintenance for https://na1.mobileiron.com - SRE-156436
Completed - The scheduled maintenance has been completed.
Dec 2, 09:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 2, 07:00 UTC
Scheduled - MobileIron will be performing database maintenance on the https://na1.mobileiron.com environment. During the maintenance, new device registration and admin portal access may not be available.

We encourage customers to refrain from making any changes during the maintenance window. No customer action is required.
Dec 2, 05:59 UTC
MobileIron Cloud Maintenance for https://sandbox.mobileiron.com - SRE-156315
Completed - The scheduled maintenance has been completed.
Dec 2, 09:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 2, 05:00 UTC
Scheduled - MobileIron will be performing a maintenance on https://sandbox.mobileiron.com.

Impact
During the maintenance window, there may be periods where the following services are impacted. There may be periods of service delay, degradation, or interruption.

New devices registration
Cloud Admin Portal
Cloud Self Service Portal
Scheduled reports and compliance actions
Registered device check-in (devices will continue to operate normally)

Maintenance Window
Start Date and Time: Tuesday, December 1 9:00 PM PST | Wednesday, December 2 5:00 UTC
End Date and Time: Wednesday, December 2 1:00 AM PST | Wednesday, December 2 9:00 UTC
Nov 30, 23:33 UTC
MobileIron Emergency Network Maintenance on Dedicated Core (USA) and https://m.mobileiron.net/* - SRE-156425
Completed - The scheduled maintenance has been completed.
Dec 2, 02:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 2, 01:00 UTC
Scheduled - MobileIron will be performing network infrastructure maintenance for Select Dedicated Core (USA) and https://m.mobileiron.net/*

Impact:

During the maintenance window, no customer impact is expected, however there may be brief periods of delay, degradation, or interruption for the following services.

New devices registration
Admin Portal
Scheduled reports and compliance actions
Registered device check-in (devices will continue to operate normally)

No customer action is required.
Dec 1, 20:23 UTC
Dec 1, 2020

No incidents reported.

Nov 30, 2020

No incidents reported.

Nov 29, 2020

No incidents reported.

Nov 28, 2020

No incidents reported.

Nov 27, 2020

No incidents reported.

Nov 26, 2020

No incidents reported.

Nov 25, 2020
MobileIron Threat Defense Management zConsole maintenance on https://apac-console.zimperium.com
Completed - The scheduled maintenance has been completed.
Nov 25, 14:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 25, 10:30 UTC
Scheduled - The https://apac-console.zimperium.com environment on the MobileIron Threat Defense Management zConsole will be undergoing a maintenance.

Impact
zConsole will be unavailable during the maintenance, however end user devices will not be impacted.

Maintenance Window
Start Date and Time: Wednesday, November 25 2:30 AM PDT | Wednesday, November 25 10:30 UTC
End Date and Time: Wednesday, November 25 7:30 AM PDT | Wednesday, November 25 14:30 UTC
Nov 24, 17:26 UTC
Nov 24, 2020

No incidents reported.

Nov 23, 2020
MobileIron Service Degradation - Mobileiron Apple Productivity Apps - SET-20833
Resolved - This incident has been resolved.
Nov 23, 18:29 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Nov 23, 17:06 UTC
Identified - The issue has been identified and a fix is being implemented.
Nov 23, 15:53 UTC
Investigating - A number of MobileIron customers are experiencing a degradation to the service. Currently Mobileiron Productivity Apps are temporary unavailable from the Apple App Store.

MobileIron Site Reliability Engineering is investigating the issue and will provide an update or notice of resolution once we have collected additional information.
Nov 23, 13:25 UTC
MobileIron Cloud Database Maintenance for https://ap1.mobileiron.com - SRE-156272
Completed - The scheduled maintenance has been completed.
Nov 23, 15:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 23, 13:30 UTC
Scheduled - MobileIron will be performing database maintenance on the https://ap1.mobileiron.com environment. During the maintenance, new device registration and admin portal access may not be available.

No customer action is required.
Nov 17, 05:34 UTC
MobileIron Core to Cloud Migration Services Maintenance for https://ap2migration.mobileiron.com - SRE-156348
Completed - The scheduled maintenance has been completed.
Nov 23, 09:59 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 23, 09:00 UTC
Scheduled - MobileIron will be performing a maintenance on https://ap2migration.mobileiron.com at the date and time below.

Impact
During the maintenance window, the Core to Cloud Migration service admin portal and new device migrations will experience a downtime.

Maintenance Window
Start Date and Time: Monday, November 23 1:00 AM PDT | Monday, November 23 9:00 UTC
End Date and Time: Monday, November 23 3:00 AM PDT | Monday, November 23 11:00 UTC
Nov 21, 02:46 UTC
MobileIron Core to Cloud Migration Services Maintenance for https://sbmigration.mobileiron.com - SRE-156347
Completed - The MobileIron maintenance window for https://sbmigration.mobileiron.com has been postponed. The rescheduled date and time will be communicated at a later time.
Nov 23, 03:49 UTC
Scheduled - MobileIron will be performing a maintenance on https://sbmigration.mobileiron.com at the date and time below.

Impact
During the maintenance window, the Core to Cloud Migration service admin portal and new device migrations will experience a downtime.

Maintenance Window
Start Date and Time: Sunday, November 22 8:30 PM PDT | Monday, November 23 4:30 UTC
End Date and Time: Sunday, November 22 10:30 PM PDT | Monday, November 23 6:30 UTC
Nov 21, 02:47 UTC
Nov 22, 2020
MobileIron Cloud Upgrade Maintenance for https://eu1.mobileiron.com - SRE-155966
Completed - The scheduled maintenance has been completed.
Nov 22, 13:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 22, 05:00 UTC
Update - The upgrade maintenance for https://eu1.mobileiron.com have been rescheduled to the following date and time.

Maintenance Window
Start Date and Time: Saturday, November 21 9:00 PM PST | Sunday, November 22 5:00 UTC
End Date and Time: Sunday, November 22 5:00 AM PST | Sunday, November 22 13:00 UTC
Nov 17, 04:51 UTC
Update - The upgrade maintenance for https://eu1.mobileiron.com have been rescheduled to the following date and time.

Maintenance Window
Start Date and Time: Saturday, November 28 9:00 PM PST | Sunday, November 29 5:00 UTC
End Date and Time: Sunday, November 28 5:00 AM PST | Sunday, November 29 13:00 UTC
Nov 13, 17:31 UTC
Scheduled - MobileIron will be performing an upgrade maintenance on https://eu1.mobileiron.com.

Impact
During the maintenance window, there may be periods where the following services are impacted. There may be periods of service delay, degradation, or interruption.

New devices registration
Cloud Admin Portal
Cloud Self Service Portal
Scheduled reports and compliance actions
Registered device check-in (devices will continue to operate normally)

Maintenance Window
Start Date and Time: Saturday, November 14 9:00 PM PST | Sunday, November 15 5:00 UTC
End Date and Time: Sunday, November 15 5:00 AM PST | Sunday, November 15 13:00 UTC
Nov 6, 18:16 UTC
MobileIron Threat Defense Management zConsole emergency maintenance on https://corp2-console.zimperium.com
Completed - The scheduled maintenance has been completed.
Nov 22, 03:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 22, 00:00 UTC
Scheduled - The https://corp2-console.zimperium.com environment on the MobileIron Threat Defense Management zConsole will be undergoing an emergency maintenance for backend server scaling and optimization activities

Impact
zConsole will be unavailable during the maintenance, however end user devices will not be impacted.

Maintenance Window
Start Date and Time: Saturday, November 21 4:00 PM PDT | Sunday, November 22 00:00 UTC
End Date and Time: Saturday, November 21 7:00 PM PDT | Sunday, November 22 3:00 UTC
Nov 20, 19:45 UTC
Nov 21, 2020
MobileIron Emergency Network Maintenance on Dedicated Core (USA) and https://m.mobileiron.net/* - SRE-156127
Completed - The scheduled maintenance has been completed.
Nov 21, 02:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 21, 01:00 UTC
Scheduled - MobileIron will be performing network infrastructure maintenance for Select Dedicated Core (USA) and https://m.mobileiron.net/*

Impact
During the maintenance window, there may be periods where the following services are impacted. There may be periods of service delay, degradation, or interruption.

New devices registration
Admin Portal
Scheduled reports and compliance actions
Registered device check-in (devices will continue to operate normally)

No customer action is required.
Nov 17, 17:00 UTC
Nov 20, 2020
MobileIron Cloud Upgrade Maintenance for https://ap2.mobileiron.com - SRE-155965
Completed - The scheduled maintenance has been completed.
Nov 20, 22:00 UTC
Update - We have extended the maintenance window by one hour. It will now end at November 20 22:00 UTC.
Nov 20, 19:58 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 20, 13:00 UTC
Update - The upgrade maintenance for https://ap2.mobileiron.com has been rescheduled to the following date and time.

Maintenance Window
Start Date and Time: Friday, November 20 5:00 AM PST | Friday, November 20 13:00 UTC
End Date and Time: Friday, November 20 1:00 PM PST | Friday, November 20 21:00 UTC
Nov 16, 22:18 UTC
Scheduled - MobileIron will be performing an upgrade maintenance on https://ap2.mobileiron.com.

Impact
During the maintenance window, there may be periods where the following services are impacted. There may be periods of service delay, degradation, or interruption.

New devices registration
Cloud Admin Portal
Cloud Self Service Portal
Scheduled reports and compliance actions
Registered device check-in (devices will continue to operate normally)

Maintenance Window
Start Date and Time: Monday, November 23 5:00 AM PST | Monday, November 23 13:00 UTC
End Date and Time: Monday, November 23 1:00 PM PST | Monday, November 23 21:00 UTC

See the knowledge base article on the MobileIron Support Community for more information.
Nov 16, 21:04 UTC
Nov 19, 2020
System Maintenance for https://sandbox.mobileiron.com - SRE-155199
Completed - The scheduled maintenance has been completed.
Nov 19, 21:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 19, 17:00 UTC
Scheduled - MobileIron will be performing System Maintenance for the https://sandbox.mobileiron.com Cloud environment.

No customer action is required for this maintenance. Customers may experience service disruption during the maintenance window.
Nov 18, 21:24 UTC
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